Service & Healthcare Process IMprovement Books

Lean Daily Management for Healthcare Field Book

Helping your organization achieve operations excellence through Lean healthcare process improvement!


https://www.crcpress.com/Lean-Daily-Management-for-Healthcare-Field-Book/Berlanga-Husby/p/book/9781498756501


https://www.amazon.com/Lean-Daily-Management-Healthcare-Field/dp/1498756506/ref=pd_lpo_sbs_14_t_0?_encoding=UTF8&psc=1&refRID=2CAK5KQM248032SGBJ2V


Hoshin Kanri for Healthcare: Toyota Style Long-Term Thinking and Strategy Deployment

Hhttps://www.amazon.com/Hoshin-Kanri-Healthcare-Deployment-Organizations/dp/1498784992/ref=sr_1_3?s=books&ie=UTF8&qid=1506539701&sr=1-3&keywords=brock+husby

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

 Case study: “Technology Fiasco in a Healthcare System,” Pages 222 to 224;  


https://www.amazon.com/Toyota-Service-Excellence-Transformation-Organizations/dp/1259641104/ref=sr_1_fkmr0_1?s=books&ie=UTF8&qid=1506539859&sr=1-1-fkmr0&keywords=jeff+liker+service+excellence