Brock is a process improvement Leader who has multi-industry experience in holistically integrating Lean across manufacturing, transactional, facility design, service, and other contexts to advance the field of Lean/TPS.
This broad experience empowers organizations to truly revolutionize their value streams from product development to customer delivery. This approach delivers exceptional results that drive positive culture change and high R.O.I. outcomes.
He focuses on deeply understanding where an organization is currently at, developing a customized approach to match their needs, and "leading from the front" through facilitation, training, Gemba observation, and executive and front-line coaching.
This approach is grounded in evidence-based Lean/TPS principles that go beyond the normal Lean projects and tool-based approaches to drive meaningful and sustained change.
Brock is a Licensed Professional Engineer (P.E.), certified Lean coach, consultant, author (Productivity Press, Inc. & IISE), instructor (IISE, ELSS, UTSA, HSPIC), speaker and researcher. Brock worked as a Process Assurance Engineer/Corrective Actions Engineer for the Space Shuttle Program at the Kennedy Space Center (Cape Canaveral, FL), consultant in the automotive service parts industry, and a Technical Assistant at Car and Driver Magazine. Brock was an Associate Vice President (AVP) at Baylor Scott & White Health, where he was an integral part of the deployment of a holistic Lean approach throughout the 13-hospital, 13,000 employee system.
A case study from Brock’s Ph.D. Dissertation (based on his consulting work) was recently featured in Prof. Jeff Liker’s new book “The Toyota Way to Service Excellence”.
Brock was one of the 3 Industrial Engineers who built the program for Denver Health becoming the first healthcare delivery organization to win the coveted Shingo Prize for Operational Excellence (March 2011) and demonstrated operational expense savings of $124,000,000 (as of June 5th, 2013).